Q. Communications


Emergency communications outside of an employee’s normal working hours/roster should be the exception rather than the norm. *This does not refer to the contractual arrangements that apply to some categories of health service employees such as on-call.

The tone and sense of urgency in written communications should be proportionate, particularly those sent outside of normal working hours.

If contact outside of normal working hours is becoming a frequent occurrence, steps should be taken by management to address the substantive issue.



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